E-KELURAHAN AS DIGITAL BASED SERVICE IN PANCORAN MAS

Abstract

Depok City Government as one of the 10 Cities, in 2017 received awards with the best national performance from the 542 Autonomous Regions to continue to develop e-Government, one of which is through the e-Kelurahan program, which is a system that can process all licensing in the kelurahan. The licensing process in the kelurahan can also be directly connected to the Kecamatan. With reports coming into the District, it can avoid cheating. Because based on information from the District Head quoted from the Depok News page (https://www.depok.go.id/09/01/2017/01-berita-depok/ uploaded March 7, 2018: 20.43 WIB), before the use of the system e-Kelurahan, there are illegal levies in the licensing service process by rogue employees, where employees cheat by agreeing to the licensing process without the conditions for completing licensing service procedures. Before the application of e-Kelurahan is the lack of human resources in administrative services in the Kelurahan, so services tend to be long and lack of information that can be conveyed to the community. this study aims to look at the implementation of e-Kelurahan in Pancoran Mas, Depok and see the supporting and inhibiting factors. The method used is a Qualitative Approach with Descriptive Analytical Research Type. The results of this study were seen using e-government implementation indicators put forward by Richardus Eko Indrajit, namely: 1) the condition of the infrastructure data on the application of e-Village is internet-based which provides services for more than 30 letter templates that are carried out online, and even document documents through scans and citizen data are automatically stored in the Kelurahan archive. 2) Availability of legal basis, the implementation of e-Kelurahan is part of the implementation of the Depok City smart city, and the application in Kelurahan is supported by standard operational procedures, which in principle are SOPs that are derived in service with online systems. 3) Coordination between agencies, e-Kelurahan is the result of collaboration between Disdukcapil and Telkom, which is implemented in Pancoran Mas Sub-District and 6 Kelurahans, so that the system is integrated between the Sub-District and Kelurahan under the Pancoran mas Sub-District. 4) The availability of the apparatus, HR is an important part in the application of e-Kelurahan, but Pancoran Mas Kelurahan has not done a lot of HR update in the application of e-Kelurahan. 5) Availability of technological facilities, the system used is sufficient to represent quality services for the community, but due to socialization that has not been optimally carried out, so this service technology has not been implemented properly. 6) Strategy thinking of e-Kelurahan leaders is one of e-Government products in addition to citizen applications (e-residents) and e-Kecamatan.

Keywords: e-Government, e-Kelurahan