THE CASE STUDY ON THE INNOVATION OF PUBLIC SERVICES ON BRINGING FREE BIRTH CERTIFICATE IN TANGERANG REGENCY

Abstrak

Tangerang Regency Government makes an integrated service as stipulated in Roadmap of Bureaucracy Reform Tangerang Regency Year 2015-2019 by making policy of having baby born bringing home free birth certificate which the implementation is still limited to birth process at Hospital (RSUD) Balaraja Tangerang Regency. With the innovation of service process to this hospital, it is expected to be easier to get birth registration service, rather than having to take care of directly to the Department of Population and Civil Registration. This research uses qualitative method with case study method. Informants consist of 10 people with snowball sampling. Using the implementation model of Daniel A. Masmanian  and Paul A. Sabatier (1983) with three groups of variables, which are (1) the character of the problem; (2) ability to perform statutes on the implementation of the structure; (3) non-static variables affecting the implementation. The results of the research described that the innovation effort has not been in accordance with the expectations of the community. The community‟s culture, the lack of facilities and the very limited source of human resources have become the obstacles for this program.  Keywords: Public Service, Innovation, Free Birth Certificate, Tangerang Regency