NASUTION, A. S.; NADYA, Y.; PRAMANDA, R. Analysis Of Service Quality Level Using Service Quality (Servqual) And SWOT Methods For Increasing Customer Satisfaction. Jurnal Teknologi, [S. l.], v. 16, n. 2, p. 291–300, 2024. DOI: 10.24853/jurtek.16.2.291-300. Disponível em: https://jurnal.umj.ac.id/index.php/jurtek/article/view/16627. Acesso em: 25 jul. 2025.