THE DESCRIPTION OF USERS’ SATISFACTION OF PRE-SERVICE HOSPITAL (AMBULANCE) YAGD 118 JAKARTA YEAR 2015

Abstract

Jakarta has a role as the center of government, trade, tourism center and as services city with its development including the rapid growth of the population of Jakarta province which affects to the growing cases of health, social, political, economic, and others. One of common occurred cases is the case of a medical emergency in the phase of pre-hospital or outside of the hospital environment which have some causes such as by traffic accident, occupational accident, acute illness, household accident, disaster and mass casualties. In 2015 it was recorded that there were increased and decreased 118 Ambulance service users. This research is a descriptive survey research through a quantitative approach. The research was conducted in October 2015. The number of respondents in this study was 75 respondents. The sampling technique used in this research was non probability sampling especially purposive sampling. The analysis tool that was used is Importance Performance Analysis (IPA). Data processing used SPSS 16.0.