“SIMYANDU” IS FORMS OF INNOVATION IN PUBLIC SERVICE AGENCY INTEGRATED LICENCING SERVICES (BADAN PELAYANAN PERIZINAN TERPADU, BP2T) SOUTH TANGERANG CITY

Abstract

Background Issues, Indonesian people will often complain of poor public services, the weaknesses identified in the service delivery of government officials, among others: (1) lack of responsiveness, (2) less informative. (3). less affordable. (4). lack of coordination, the various units of service work related to one another is less coordination, (5) the bureaucracy, procedures tend to be complicated - a difficult and very long, (6) slow work, (7) lack of responsibility, (8) does not give a sense of security, (9) do not want to be blamed, and (10) are less sensitive, or even often considered less than human (JohanesBasuki, 13: 103). Problem Formulation: How SIMYANDU which is a form of Public Service Innovation applied in the Integrated Licensing Service Agency of South Tangerang City? And what are the Supporting and Inhibiting Factors in the implementation of Public Service Innovation in Integrated Licensing Service Agency (BP2T) South Tangerang City? Objective: to know the implementation SIMYANDU as a form of Public Service Innovation in South Tangerang City BP2T and identify factors supporting and inhibiting. Theory basis, used the theory of KhairulMuluk with 5 Typology of Public Service, namely a). Innovation of products / services, b). Innovation service processes, c). Innovation service methods, d). Innovation Policy, e). Innovation system. Research methods, descriptive methods with qualitative approach. Data collection techniques are interviews, observation and documentation. Mechanical withdrawal informant is purposive and Mechanical Engineering Accidental. Informants 10 people. Research is SIMYANDU apply groove licensing file by using a computerized system that is integrated in the service process are set according to SOP. Interaction with the public employee using two methods: 1). To-face interaction with the time of registration, site survey, and retrieval of files; 2). Through SIMYANDU people know where the file is being organize.